Gift Cards


Frequently Asked Questions

CARNIVAL GIFT CARD
FREQUENTLY ASKED QUESTIONS


GENERAL PRODUCT INFORMATION

Q: What is a Carnival Gift Card?
A: The Carnival Gift Card is a pre-paid gift card similar to a gift certificate that can be used as payment toward a cruise booking, pre-purchased shore excursion or spa experience or toward your onboard spending account. The gift card may be purchased (at www.carnivalgiftcards.com)and redeemed (www.carnival.com) online or directly onboard. It's more convenient than cash or a paper gift certificate.

Q: What is the Gift Card tin?
A: The Gift Card tin provides you opportunity to "gift wrap" a Carnival Gift Card at an additional charge of $1.99. Orders including gift card tins can be delivered to only one address and must be via expedited shipping. At least ONE Gift Card must be purchased to order a Gift Card Tin; the total order of Gift Card tins cannot exceed the maximum number of gift cards ordered.

Q: Can anyone use my Carnival Gift Card?
A: Yes. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose.

Q: Are there any discounts or other incentives offered with the purchase or use of the Carnival Gift Card?
A: No, not at this time.

Q: What happens to the existing gift certificate dollars?
A: Effective November 2012, Funship Dollar, Scrip Dollar, and Cruise Dollar certificate programs are discontinued. All gift certificates purchased prior to November 2012 will be honored and processed accordingly.

Q: Can I redeem a Carnival Gift Card as payment toward an existing booking?
A: Yes. Payment is accepted on carnival.com, GoCCL.com, or by calling 1-800-CARNIVAL. The Carnival gift card may also be redeemed toward the guest's onboard Sail and Sign account once the cardholder embarks a Carnival Cruise Line ship for their cruise vacation experience.

Q: Is the Carnival Gift Card available in multiple currencies?
A: The Carnival Gift Card is only available in USD - if the cruise booking is in a currency other than USD, the gift card holder can still present/redeem it onboard 23 of the Carnival Cruise Lines cruise ships - gift cards will not be redeemable (or sold) onboard Carnival Spirit as the onboard functional currency is AUD.

Q: Can a Carnival gift card be purchased online using a Canadian address?
A: Yes, a Canadian resident can purchase an electronic gift card online using their Canadian billing address.

RELOAD INFORMATION

Q: What happens when the total card value is used?
A: Once you run out of funds on the Carnival gift card, you may not add additional funds.

Q: Can I add funds to my Carnival Gift Card online?
A: You may not add funds to your Gift Card online as the gift card is not reloadable.

HOW AND WHERE TO USE A CARNIVAL CRUISE LINES GIFT CARD

Q: How do I use the Carnival Gift Card?
A: The Carnival Gift Card is simple to use - it may be applied online (at www.carnival.com) as payment toward a reservation or pre-purchased shore excursion or spa experience, using the 16 digit card number; redeemed by calling 1-800-CARNIVAL; or, the gift card can be redeemed onboard 23 of Carnival Cruise Lines' ships as a payment toward an Onboard Sail and Sign account. Carnival gift cards will not be redeemable (or sold) onboard Carnival Spirit as the onboard functional currency is AUD.

Q: Where can I use the Carnival Gift Card?
A: It may be used online at www.carnival.com or onboard 23 of Carnival Cruise Lines' ships. Carnival gift cards will not be redeemable (or sold) onboard Carnival Spirit as the onboard functional currency is AUD.

DENOMINATIONS

Q: Are Carnival Gift Cards sold in specific denominations?
A: The Gift Card offers flexibility in denomination value. A Gift Card may be purchased for a minimum value of $25.00 up to a maximum as large as a $1,000.00 balance on the Gift Card, so it's the gift that can keep on giving.

Minimum amount - $25.00
Maximum amount - $1,000.00
Maximum amount per transaction - $1,000.00


WHERE TO PURCHASE

Q: Where can I purchase a Carnival Gift Card?
A: Gift Cards may be purchased online at www.carnivalgiftcards.com or onboard 23 ships of the Carnival Cruise Lines fleet, at Cherry On Top & Formalities. Carnival gift cards will not be redeemable (or sold) onboard Carnival Spirit as the onboard functional currency is AUD.

METHOD OF PAYMENTS AND LIMITS

Q: What forms of payment do you accept?
A: We accept cash, check, or the following credit cards: Visa, MasterCard, American Express, Discover, Diner's Club, JCB and CUP. We do not accept merchandise credits as a form of payment when purchasing a Gift Card.

Q: Are there any limits on the number of cards that can be purchased?
A: The Gift Card offers flexibility. You may buy as many Gift Cards as you like, as often as you like - the maximum cards purchased in a single online transaction is 5 gift cards. You may purchase a Gift Card for a minimum of $25.00 and carry as large as a $1,000.00 working balance on the Gift Card.

USING A GIFT CARD TO PURCHASE ANOTHER GIFT CARD

Q: Can a Carnival Gift Card be used to purchase another Carnival Gift Card?
A: No, a Carnival Gift Card cannot be used to purchase another Carnival Gift Card.

CONSOLIDATING GIFT CARD BALANCE

Q: Can I consolidate my Carnival Gift Cards onto one Carnival Gift Card?
A: No, you may not consolidate your Carnival Gift Cards onto one.

NUMBER OF CARDS ALLOWED ON ONE TRANSACTION

Q: How many Carnival Gift Cards can I use during one transaction/purchase?
A: On www.carnivalgiftcards.com, you can place an order for up to 5 Gift Cards in one payment transaction; you may also redeem up to 5 Gift Cards per booking transaction.

TELEPHONE AND ONLINE ORDERS

Q: May I purchase a Carnival Gift Card by phone?
A: No, the Carnival Gift Card cannot be purchased by phone -- they can only be purchased online at www.carnivalgiftcards.com or onboard 23 ships of the Carnival Cruise Lines fleet. Carnival gift cards will not be redeemable (or sold) onboard Carnival Spirit as the onboard functional currency is AUD.

Q: Can I purchase a Carnival Cruise Lines Gift Card online?
A: Yes, you can purchase a Gift Card online at www.carnivalgiftcards.com.

Q: Can I use a gift card as a tender for a phone order?
A: Yes, you may use a gift card as a tender for phone orders as it relates to a cruise reservation or pre-purchased shore excursion or spa experience payment.

DORMANCY FEES

Q: Will any Service or Dormancy Fees be charged to my Carnival Gift Card?
A: No, there are no dormancy or service fees currently assessed to any Carnival Cruise Lines gift card.

EXPIRATION POLICY

Q: Does my gift card expire?
A: Standard Gift Cards have no expiration date. Promotional Gift Cards, offered by Carnival Cruise Lines, may carry an expiration date which will be printed on the front of the Gift Card.

CASH BACK, CARD RETURNS, AND RETURN OF MERCHANDISE

Q: Can I receive a refund on funds I have placed in my Carnival Gift Card?
A:No, Gift Cards are not refundable or redeemable for cash, except where required by law. Gift Cards are redeemable for cruise reservation or onboard spending only, and there is no cash back.

Q: Can I return an item purchased using a Carnival Gift Card?
A: Yes, Gift Cards are not refundable or redeemable for cash, except where required by law. Return the item along with the receipt and the purchase value will be credited to a new Carnival Gift Card.

Q: What is the Carnival Gift Card Return Policy?
A: Once activated, Gift Cards may not be returned or resold; resale or attempted resale is grounds for seizure and cancellation of the Gift Card without compensation. Gift Cards are not refundable or redeemable for cash, except where required by law.

GIFT CARD TRANSACTION DISPUTES

Q: I'm certain my Gift Card balance is incorrect - can you review the transactions on the card with me?
A: Yes, customer service has access to review transactions with you - please contact 1-866-270-1064.

Q: I didn't make that transaction - can the amount be credited back to my card?
A: Yes, we will process an adjustment to your card's total balance within 48 hours; customer service has access transactions with you - please contact 1-866-270-1064.

Q: I made a purchase online, the order did not go through however; the funds were removed from my card. What do I do?
A: Customer service has access to review transactions with you - please contact 1-866-270-1064. If an error is found, we will process an adjustment to your card's total balance within 48 hours.

LOST OR STOLEN CARDS OR DAMAGED CARDS

Q: I lost my Carnival Gift Card / my Gift Card was stolen, but I have the Gift Card number. Can you cancel or replace the card?
A: No, the Gift Card is just like cash. Unfortunately, if the card is lost or used without your permission, we are unable to cancel or replace it. If you do have the Gift Card number, you can still redeem the card value online at www.carnival.com.

Q: My card doesn't work. What do I do?
A: If you have the Gift Card, you can still redeem the card value online at www.carnival.com using the 16 digit card number or directly onboard toward an Onboard Sail & Sign account.

Q: My card no longer works. Can it be replaced?
A: No, lost, stolen or damaged Gift Cards will not be replaced; you can still redeem the card value online at www.carnival.com using the 16 digit card number or directly onboard toward an Onboard Sail & Sign account.

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